One front doorfor every patient visit.
How Shree Krishna Hospital put doctor appointments, health checkups, lab and radiology tests, home care and online payment into one cross-platform app for iOS and Android, connected to the hospital’s custom ERP through a secure API interface.
The situation
Shree Krishna Hospital serves a large patient base across Charotar, Gujarat. Finding the right doctor, booking a slot, arranging a health checkup, getting a lab sample collected or finding past reports depended on phone calls, front-desk visits and paper.
The hospital wanted a single, trustworthy digital front door: self-serve appointments and checkups, cover for services beyond consultations, a clear record of bookings and payments, and one consistent experience on both iPhone and Android.
Most of what a patient needs still depended on phone calls, front-desk visits and paper.
What we built
We built one React Native app for iOS and Android, so both stores ship together and stay in sync. Services that need clinical judgment are request-and-confirm steps: the hospital team validates them, and the patient pays once the booking is confirmed.
The app connects to the hospital’s custom ERP through a secure API interface. The ERP was built in-house by the hospital’s own IT team, so bookings and patient records stay in step with the hospital’s systems rather than living in a separate silo.
Inside the app
One patient’s path, from first launch to a confirmed booking.
Booking care
- Doctor appointments by specialty or doctor, with live slot counts
- Health checkup packages with date selection and payment
- Lab and radiology requests validated by the hospital team
- Home care services requested in the app
- Booking dashboard with cancel and view options
Patient account and security
- Guided intro, registration and OTP-based login
- Personal health record, reminders, alerts and feedback
- Payment history and account deletion
- Data encrypted in transit; no data shared with third parties
Connected to the hospital
- Secure API interface between the app and the hospital’s custom ERP
- Bookings and patient records kept in step with hospital systems
- One codebase serving both iOS and Android
What it looks like
Screens from the staging build of the patient app, populated with test data.
What changed
Booking without the phone or the queue
Patients book doctors, checkups and services in the app, with live slot counts, instead of calling or arriving to find out what is free.
Clinical services stay under staff control
Lab, radiology and similar requests are validated by the hospital team before payment, which avoids wrong bookings.
Released steadily on both stores
The iOS app went from version 1.0 in April 2025 to 1.5 by August 2026, with regular releases for fixes and interface improvements.
How it was built
The patient app, connected to the hospital’s custom ERP through a secure API interface.
Other systems we have built near this one
Does your organization still run its front door on the phone?
Tell us which customer journeys depend on calls, forms or paper. We will tell you honestly what is worth moving to a phone, and what is not.